Claim due to me not paid by Discovery health

I took my child to the dentist on 14 March 2020, but since it was a saturday, I was asked to pay cash as they could not verify my medical aid. My claim was sent to discovery on the 16th March and I was hoping to be reimbursed in 2 to 3 working days. Up to this day i have not received any payment. I called on the 20th & i was asked to resend my claim & i did that. I called again on the 28th since i still not paid & i was asked to resubmit the claim. I called again yesterday & I was told that my claim will be escalated & I will receive an email. Up to know I have not received any payment. I think i should also be paid for the airtime that I used to ask about the claim.