Claim assessed incorrectly - no feedback - no forward motion

*** - Claim assessed incorrectly by the "Pathology department" I called to query and was told that I would be update in a couple of days. It's now over a week with zero feedback. Called to check and was told that an email was sent to the "Pathology department" and that another email would be sent to them. (The last email didn't work so I'm not sure why the second email would be any different?) In the interim Lancet is getting hot under the collar while I wait for internal emails in Discovery to be answered.

Time to get some processes in place - internal email is clearly fai.ing!

It's also pointless having an OTP: system if the OTP arrives 15min after the call has been ended!