Claim approved incorrectly

I received an authorisation (Ref No. ***2) for a certain procedure, Consultation and Medicine approved under the scheme. the procedure was done in April 2021, The provider for the consultation and the one for the medicine used the same code to claim. However, only the consultation was paid from the scheme. The medicine was paid from the Medical Savings Account.

I tried contacting Discovery Health several times to no avail, one of the reference numbers for my calls is ***. The matter is always being escalated to the relevant department. To date, nothing has been done. I receive no feedback from them.

It is now the third month going around in circle. This is so frustrating as i'm always requested to send the same documentation every time i call and nothing happens afterwards. I just want my MSA funds to be reinstated!