JO
Jodie O

1 reviews | Active since Apr 2017

06 Apr 2017, 11:11

Claim

<p>I sent through a claim on the 04/04/2017. I received 2 emails on the 05/04/2017 saying that they only received the proof of payment. I scanned 3 documents, 2 pops and 1 statement, which reflected as 1 document.</p> <p>I called the call centre and spoke to 3 agents (Riccardo, Keith and Busa) who have confirmed that all 3 documents have been received and all is in order on the documentation. </p> <p>I received another email today with the same message.</p> <p>I cannot see how you can receive part of the document I sent and not all of it. This is just a delay tactic for Discovery not to pay my monies. back.</p>

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Replies (2)
Discovery Health
Discovery Health's reply06 Apr 2017, 12:09
Official

Dear MrsOor

Your concerns are important to us and we will be in touch soon with an answer to your comments.


Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply07 Apr 2017, 10:13
Official

Dear MrsOor

We have been in touch with you to address your concerns.

Regards
Discovery Health Service Team