Claim

I claimed from Discovery Health and wrote in big bold letter that my banking details have changed, I even attached a letter from my confirming the new bank details.<br> Discovery went on and just made the payment into my suspended bank account where I don't have access to those funds at all.<br> Someone phoned a Hello Peter entry I made just to tell me that they should have phoned me first to change the bank details and now I need to go to me previous bank to try and get that money back. From a suspended account, there is no way I will see that money! Why must this now become my problem<br> So basically they are just saying that yes, they made a mistake but they will not fix it and it is just my problem.<br> I want my money back from Discovery<br> Further to this they just changed my surname on my policy and now they request a copy of my ID to change it back. Why did they change it in the first place and where is that copy of my ID with that surname?