Claim

I have sent my hospital bills over 2 weeks ago to Discovery. I had to send 3 emails for someone to finally get back to me after almost a week. When they did get back to me I have been told that the bills will be sent to another department and they will call me back in a few days to let me know if the accounts have been settled or not. it has been a week and nobody has gotten back to me, I now have legal actions taken against me because I haven't paid my accounts. there has been R100 added to one of the bills. Discovery always takes for ever to get back to you when it comes to claiming money!!!