Chronic/PMB department needs to be attended to

I feel bad writing this review as this is my first negative experience with Discovery Health but help is needed. I spoke to a very friendly consultant by the name of B (please send regards to her) and she transferred me to the Chronic benefits department who unfortunately left me on hold with no answer and then dropped the phone. I have been waiting to have my PMB condition authorized for my medication that I cannot without and is rather costly outside of the monthly premium I pay to Discovery without defaulting on my payment. Please may I receive some feedback from the Chronic Department as it has been over 72 hours without any response. Thanks