PZ
Pam Z

1 reviews | Active since Nov 2012

11 Apr 2018, 21:23

CHRONIC MEDS NOT DISPENSED AFTER VEING AUTHORIZED

After my doctor who has being treating me for 13 years re-requested a new script auth with discovery as I had already an with onhoing since 22.08 2007 with my previous medical aid. To date my medication has not neibf delivered . With my previous medical aid of 13 years, the same day they receive a script and authorise the courier with contact me to confirm delivery date. This is the number one priority above anyone or anything else in my life. From Friday I don't have meds. I don't even know what blood tariff codes and frequency has being approved with number of consultations for my Dr for bloods and script renewal Secondly discovery approved my zuvamor which they pay 50.00 and I pay 126.00 with only 1 LIPIDS PER ANNUM, HOW IS THE SCRIPT GOING TO BE REWENED EVERY SIX MONTHS WITHOUT BLOODS TESTS AND WITH DR PMB CONSULTATION APOROVED. ARE THEY SAYING THIS SCRIPT IS VALID FOR 12 MONTHS? MY LIFE IS IN DANGER AS I'M GOING TO SPENT A YEAR NOT KNOWIBG IF THERE'S ABD IMPROVEMENT OR NOT AND JUST PILLING MY KIDNEY FOR MEDS WITHOUT ANY KNOWLEDGE OF CONDITION. I HAD NO CHOICE BUT TO COMPULSORY JOIN DISCOVERY ON EMPLOYMENT BASIS. TO DATE NO MEDS NO CAREPLAN. THIS IS DISGUSTIBG ESPECIALLY WHEN PEOPLE ARE PKAYING YOYO WITH MY LIFE. LASTLY THEY DON'T EVEN SUGGEST MESS ON THEIR LIST THAT THE DR MIGHT CONSIDER PRESCRIBING INSTEAD OF ZUVAMOR. ANNOYED AND DISGUSTED OF DUCH SERVICE

0
Replies (5)
Discovery Health
Discovery Health's reply12 Apr 2018, 07:18
Official

Dear PHELADI.Z

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

PZ
Pam Z's update12 Apr 2018, 18:49
Reviewer Update
Following this complaint and response I **** to myself that discovery is prioritising my query. Until now NO CONTACT MADE BY DISCOVERY OR NO CHRONIC MEDS DELIVERED. MEANING AS FROM TOMORROW I'M OFFICIALLY WITHOUT MEDICATION FOR THE FIRST TIME IN 13 YEARS. I WILL NOT SLEEP TONIGHT WITHOUT NSKIBG COBTACT WITH YOUR CEO ON FACEBOOK OR ABYWAY I CAN. SIES DISGUSTING
Discovery Health
Discovery Health's reply13 Apr 2018, 14:01
Official

Dear PHELADI.Z

The relevant department has tried to contact you to assist with your query, however they were unable to reach you. We have sent you an email with further information

Regards
Discovery Health Servicing Team

PZ
Pam Z's update13 Apr 2018, 17:48
Reviewer Update
No one has attempted to contact me. Only Rob Imelda from the CEO's Office contacted me . After that I got an sms from Slibdike as below: Slindile from Discovery Care tried to contact you. Please call ********** in office hours with your membership number as reference. My query is, what seem to be the problem with dispensing my meds to the address on the script and emailing the careplan document? Surely you don't expect me to spent my valuable time and money trying to call you after this.
Discovery Health
Discovery Health's reply17 Apr 2018, 13:44
Official

Dear PHELADI.Z

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team