NM
Nomsa M
1 reviews | Active since Jun 2012
24 Aug 2022, 14:18
Chronic medicine is finished &Discovery is ignoring call back requests
I sent an email to Discovery on 15/8/2022 ref ***. I requested a call back last Friday and I just spent 30 minutes on the phone and the line keeps cutting off. I need someone from Discovery to call me urgently. One of the dependants has ran out of the medication.
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
25 Aug 2022, 06:51Dear Nomsa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Aug 2022, 06:51
Official
Dear Nomsa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
25 Aug 2022, 13:29Dear Nomsa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply25 Aug 2022, 13:29
Official
Dear Nomsa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
NM
Nomsa M's updateReviewer Update
29 Aug 2022, 09:43Dear Discovery,
You were in touch with me to hide the fact that your service is seriously deteriorating. You have NOT resolved my challenges. The consultant that called me was extremely rude, and she did not resolve the matter. Then Mary called me, and said she will call the Dr and call me back she did not call me back.
You were in touch with me to hide the fact that your service is seriously deteriorating. You have NOT resolved my challenges. The consultant that called me was extremely rude, and she did not resolve the matter. Then Mary called me, and said she will call the Dr and call me back she did not call me back.
NM
Nomsa M's update29 Aug 2022, 09:43
Reviewer Update
Dear Discovery,
You were in touch with me to hide the fact that your service is seriously deteriorating. You have NOT resolved my challenges. The consultant that called me was extremely rude, and she did not resolve the matter. Then Mary called me, and said she will call the Dr and call me back she did not call me back.
You were in touch with me to hide the fact that your service is seriously deteriorating. You have NOT resolved my challenges. The consultant that called me was extremely rude, and she did not resolve the matter. Then Mary called me, and said she will call the Dr and call me back she did not call me back.
Discovery Health's replyOfficial
05 Sept 2022, 10:25Dear Nomsa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply05 Sept 2022, 10:25
Official
Dear Nomsa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team