LV
Lynne V

1 reviews | Active since Sept 2015

18 Sept 2015, 12:50

Chronic medicine delivered late & I ran out!

MedXpress called my Thurs 10/09/15 to ask if ok to deliver my meds Fri, which came and went and no delivery. Delivery guy called me Fri night to ask if Saturday ok, I said yes, no delivery! Ran out of meds Saturday night. Only received it Mon 14/09/15 IN THE AFTERNOON!<br> I am on chronic medicine for my Type 1 Diabetes, AND I am 8 months pregnant!<br> I had no insulin for Sunday night and Monday morning due to MedXpress empty promises.<br> This should be treated as urgent - IT IS CHRONIC MEDICINE!<br> It is so dangerous being without insulin, especially being pregnant!<br> Would Discovery take responsibility if anything happened to me as a result of this?<br> First they messed up my chronic condition registration, hence my struggle to order my meds, then it's still late!<br> I've still got an unresolved issue with Discovery regarding my unpaid claim of 4/8/15 because of messing up my chronic condition.<br> I am beyond furious at this stage. Promises have been made and not kept!

0
Replies (1)
Discovery Health
Discovery Health's reply22 Sept 2015, 11:41
Official
Hello lynneveldsman,

Thank you for your comment.

We confirmed that our MedXpress team has been in contact with you and addressed your concerns. Please accept our sincerest apologies for any inconvenience this matter has caused.

Regards
Annelize