1 reviews | Active since May 2017

10 May 2017, 11:09

Chronic Medicine Claim

<p>I had to travel overseas. I did not have enough medication to carry me for the whole trip so I had to fill my prescription early. The pharmacist as Dischem informed me that this is fine I can just claim it back from Discovery - she even gave me a invoice for claim purposes.</p> <p> </p> <p>Now Discovery is refusing to pay the script of R700. No scrip that is filled early can be claim for at any stage. So at least Discovery is scoring R700 bucks from me for a month - as they would have paid for it anyway no matter the 'service date'</p> <p> </p> <p>According to discovery I was supposed to apply for early filling of my script by providing reasons and documentation. </p> <p> </p> <p>Can you please ensure that your 'network pharmacies' get clued up on this, so that you don't financially abuse others as well. </p>

0
Replies (3)
Discovery Health
Discovery Health's reply10 May 2017, 11:45
Official

Dear maret

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind Regards
Discovery Health Service Team

's update12 May 2017, 12:57
Reviewer Update

Thank you for contacting me and pointing out the disconnect. I understand that the problem isn't with Discovery.

Discovery Health
Discovery Health's reply12 May 2017, 13:06
Official

Dear maret

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team