ZN
Zanele N

1 reviews | Active since Sept 2012

20 Aug 2015, 09:47

Chronic Medication SMS refilling & short supply

Discovery Medxpress has the worse service provider on the medicine dispensing.<br> A script was sent thru to the MedXpress Phamacy & not all my medication was refilled.<br> The Dapson medication was not refilled last month as per the Doctor's script supp****.<br> <br> Monthly I have to respond to SMS's for medicine refill when in actual fact the Doctors script stated the months for the chronic medicine, Why do i have to be sending SMS back for a refill of my medicine before the Doctors Prescription due date Expires.<br> Incuring unnecessary cost for sms for due medicine already paid for on my medical aid?? <br> <br> Bad, bad service.- refill my medicine with the Doctors script without me bothered by these SMS's for refilling.<br> what if I am out of the country & cannot get the SMS to refill my medicine but only back to collect? This is clearly abuse of my consumer right.<br>

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Replies (1)
Discovery Health
Discovery Health's reply20 Aug 2015, 13:14
Official
Hello cebizan7,

Thank you for your comment.

We confirmed that the relevant team has been in contact with you and is in the process of addressing your concerns. Please accept our sincerest apologies for all the inconvenience this might have caused.

Regards
Annelize