Chronic Medication not delivered yet

On the 26th Jan I emailed my mums script through to MedXpress. The information provided says in 2-3 hours the member will be sms'd. This did not happen. The contact details MedXpress differed to what Discovery has on record. The authorization I have on my mums medical aid is also not transferred to MedXpress so I had to get a new document signed, My mum was in Durban which took me 2 more days to get that done. Its now been 10 working days and still no meds. Which is desperately needed. I call the MedXpress call centre to only get cut off twice when being put through to the pharmacy to query delivery. I then call discovery health and a consultant gets someone and Medxpress to assist me. Saloshnee was very helpful but informed me that the delay was because one of my mums tablets were not available and they had to submit the script again. Noone called her or me to keep us informed. i have called numerous times in the last 10 days. Such bad serivce for such important deliveries!<br>