Chronic medication NIGHTMARE

Took out Discovery for my parents in December 2020. Stipulated on the application that he had a heart attack in 2009 and added the medication in there as well that he takes. We waited the 3 month waiting period we were told must pass before we can apply for my dads chronic medication. Paperwork from the Doctor's office with the motivation and everything from the heart attack that happened in 2009 was also sent through on the 28 May 2021.

Phoned discovery today to check on the status of his chronic medication and was told that the only things registered is hyperthermia and cholesterol.

And that no other documentation was received.

How is it that with Transnet, Medshield and Momentum the chronic medication was covered, but with Discovery we are unable to register and get my dads chronic medication? I have to continuously phone and speak to useless people that tell me no documentation was received when it was sent from the doctors office. How many times do we need to complete the same documentation and send it through in order for someone at discovery to actually do the work they are getting paid for?

By the looks of it Discovery would rather have my father not take his medication that he requires for the condition and have a heart attack and end up in hospital again than actually covering the medication and have him at good health.