DS
Diolete S

1 reviews | Active since Mar 2021

26 Jan 2026, 18:48

Chronic medication demands

Discovery Health In response to your correspondence dated 26th January 2026 I wish to bring to your attention that I am not prepared to deplete my MSA on GP consultations just because of your unreasonable requests. I must provide proof that I have tried other medications and provide you with a list of symptoms? Really? And each GP visit reduces my MSA. Have you even the audacity to implement such requests.

I was put on my Prexum Plus 10 due to High Blood Pressure. I have been on this for years. It was paid for previously under chronic. Now you take the Prexum plus 10 off the Classic Saver plan and I have to try new medication but it won’t be covered under chronic- you will only pay a portion? There is no generic for plexum plus 10 and I am now going to try new medication because of your plan changes yet my premiums are increasing.

I must also proof to you that I need Estrofem . When it’s clear medication for menopause. Blood tests further confirmed that my estrogen was depleted but you want evidence? after I have taken this medication for years. You want symptoms…, night sweats, hot flashes, mood swings, weight gain, sleepless nights…. Is that enough?

I cannot believe I am dealing with this and exhausting my energy on your unreasonable requests.

Furthermore your no reply emails are an irritating experience not to mention your bot system. No means of open communication unless of course you want to sell your products. I’m am now even considering moving my life policy because this uncaring communication and demands does not go down well with me. Fed up!

0
Replies (4)
Discovery Health
Discovery Health's reply27 Jan 2026, 06:38
Official
Dear Diolete D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply27 Jan 2026, 16:14
Official
Dear Diolete D

Please check your emails for feedback from us.

Regards Discovery Health Servicing Team
DS
Diolete S's update30 Jan 2026, 19:36
Reviewer Update
I read your emails and it’s not helpful. Pretty much have to spend money on mt BP tablets because you only pay a portion and i have to spend money from my MSA for a GP visit just to complete Chronic forms. You very professional in your responses but not to my satisfaction. The fact is you reduced my benefits on chronic but my premiums go up. Bull**** brains
Discovery Health
Discovery Health's reply16 Feb 2026, 14:18
Official
Dear Diolete D

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team