TH
Tanya H

1 reviews | Active since Mar 2014

06 Aug 2018, 10:20

Chronic medication

Discovery - Why is it that you - a leading medical - aid refuse to fund chronic medication that has been prescribed by a psychiatrist for a PMB condition that other medical aids are so willing to pay for. Having recently moved from Wooltru, who were willing to pay for both of my chronic medications under PMB benefits to now Discovery refusing to pay for them despite a psychiatrist motivating that this combination of medication is the only combination that seems to work with my condition. I have been a Discovery member for many many years despite the forced move to Wooltru due to employment but I am highly disappointed.

0
Replies (5)
Discovery Health
Discovery Health's reply06 Aug 2018, 11:16
Official

Dear Teehuber89

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Aug 2018, 12:41
Official

Dear Teehuber89

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

TH
Tanya H's update19 Aug 2018, 19:35
Reviewer Update
Hey Discovery.... Ive heard nothing... A response and a solution would be most welcomed...
Discovery Health
Discovery Health's reply20 Aug 2018, 09:15
Official

Dear Teehuber89

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Aug 2018, 10:51
Official

Dear Teehuber89

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team