Chronic kidney desease stage 3b waiting for extra visits to see Nephrologist after all documents and blood tests have been send . Have had no feedback back going on to a month. Your turn around time is 3 to 4 working day. What is happening with discovery

To all the people who thought that dealing with discovery medical aid was a pleasure are in for a big surprise. Discovery medical aid call centre are in organised, no idea what is happening with your health, the call centre has not been trained how to deal with medical conditions. Nothing is urgent even if it's a matter of life or death. They will make excellent call centre agents selling lies to their clients. I know this is very harsh but Adrian Gore must take time and listen to the call centre agents call and the sick people trying to get service and answers out of Discovery medical aid. My nephrologist send in all the right forms , medication I am on and blood tests for I think going back 2 year's. All my Nephrologist which is a kidney specialist is asking for is 4 extra visits as I have chronic kidney desease stage 3b and my kidney function was decreasing at an abnormal rate. The nephrologist did not put me on medication for my kidneys as I have a un ussaul condition called pancreatitis which I can die from if I take the wrong medication. This condition was not self inflicted but I have had more or less 7 or 8 pancreas attacks once with a blood clot in the pancreas in a space of 14 months. So now my kidneys are failing on the 8 February 2024 my kidneys specialist send in all relevant documents and blood tests showing my kidneys function. I have called a number of times and spend allot of call time for the chronic department and other departments to find my kidney specialist request. Yesterday I got an answer from the discovery agent she has found my specialist request but have no answer. After waiting for almost 32 days for feedback when discovery medical aid turn around time is between 3 to 5 working day's. The next words that came out of the agents mouth shocked 😲 me. They needed more....I stopped the conversation and asked for an email so I can send an email to HALLO Peter and I had to wait and wait to get an email address out of them. The next things that is going to happen is an accounts executive is going to look in to the matter and to safe face make contact with me. However they will then tell me that I have a broker and the broker must deal with my complaint. Even though I am on disability and have been in contact with my company broker and I was told that they are not qualified to deal with these situations and that they work for my company and not for me. I am asking Discovery medical aid to have a face to face meeting with me as my chronic kidney basket and blood tests and medication is in a mess. When you have kidney problems at time you can get a UTI and if it is not treated can cause futher damage to your kidney function that is hanging on a thin line. My specialist send a urine sample to be tested. My kidney basket paid for the dip stick and putting it in the urine. However the urine must be tested further to see what bacteria is growing. This is were you pay allot and I was shocked 😦 to see the balance of my urine test come out of my savings account. I am not ungrateful but we are paying allot of money for top quality specialized service from Discovery medical aid and we are not getting any service.....what a shame 😞 we are old and medical aid is a necessity and a luxury for us. Please can I get a qualified, educated person to deal with my concerns. If you can't reach me on my cell phone number send me a email.