Chronic illness sham

I am highly unhappy with Discovery's treatment of patients who are diagnosed with Chronic illnesses.

They want to force us to move away from the doctor that diagnosed my fiancé in December (who we completely trust and will never leave) otherwise they refuse to pay my fiancé's medical bills in full.

They rave about their Chronic Care basket but we have to fight everytime something has to be paid out of it. It's utterly ridiculous.

The same for bloodwork that my fiancé was sent for. She is suppose to be covered for that as well from her Chronic care basket and AGAIN I get a claims notification that it isn't covered.

Why. WHY, WHY, must we also fight to get something done right.