Chronic Illness - Cover or No Cover ?

It unconscionable that I find myself back on this platform with the same coomplaint from over a month ago but this seems to be the only way to elicit any meaningful response from Discovery Health.

The question I need answered is simple: Chronic Illness Benefit has been approved and yet treatment is still being funded from Medical Savings so "Do I have chronic cover or don't I ?". In other words, is the approval for Chronic Illness Benefit going to be honoured or not ?

The real reason for coming back here has less to do with the complaint itself and more to do with the handling of the complaint. Copy & paste replies are all you get from the Chronic Illness department and then constantly being refered back to the website just keeps the issue going around and around with no end to it. The contact options on the website never respond, ever.

All this does is make me angry, and even more so because Discovery don't seem too concerned that they have an angry, dissatisfied and very unhappy member. An extract taken from one of the standard replies reads "Discovery Health is committed to providing exceptional service"............ I think not.