TM
Thembi M

1 reviews | Active since Jan 2023

06 May 2024, 16:34

Chronic Condition Invest

I have been with discovery health for 15years got diagnosed with Hyperthyroidism in 2017 app**** for chronic that year it was declined. Now after 7 years they still declined and only only covers Hypothyroidism! All this does not make sense and can’t be explained by the chronic department! How does it come up or choose with what people need!for all these years I have been going to bara the long que transport money, paying out of my pocket for blood tests, tablets and seein a specialist etc but am paying discovery and only covers things that I don’t have why??? This has been a issue for so long with discovery and yet they would rather focus or invest in banks, insurance credit card etc. I can’t get chronic because my condition is not HYPO!

0
Replies (4)
Discovery Health
Discovery Health's reply07 May 2024, 07:17
Official
Dear Thembi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 May 2024, 16:18
Official
Dear Thembi M

We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
 
TM
Thembi M's update09 May 2024, 11:43
Reviewer Update
Thank you Discovery now my chronic meds have been approved . This really mean alot as I have given up. It’s important that the employees know how and what is needed. 🌟🌟🌟🌟🌟
Discovery Health
Discovery Health's reply16 May 2024, 13:40
Official
Dear Thembi M

Thank you so much for taking the time to give us your positive feedback. 
   Regards Discovery Health Servicing Team