JG
Jessica G

1 reviews | Active since Jul 2013

02 Apr 2022, 13:28

CHRONIC BENEFIT COVER THAT DOES NOT MAKE SENSE

I am on chronic benefit for my hormone tablets, 1mg of this tablet did not help much with my symptoms, my doctor increased my dose to 2mg, ehich Discovery covered, it helped but only for part of 24h. I stared taking 1mg in the morning and 1mg at night, which worked. Discovery will pay for 2mg, but not for 2 x 1mg? I have to have my doctor write a motivation before they will cover this! So I must waste my time and money for a doctor visit so he can write a motivation, what I tell him to write, why? Why does Discovery not trust their members and force them to incur unnecessary expenses and just make it difficult for their members!!!!!!

0
Replies (4)
Discovery Health
Discovery Health's reply04 Apr 2022, 07:33
Official
Dear Jessica G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply04 Apr 2022, 12:33
Official
Dear Jessica G We contacted you to discuss your query. Regards Discovery Health Servicing Team 
JG
Jessica G's update21 Apr 2022, 08:42
Reviewer Update
I received a reply in the form of an email that was very confusing, I rep**** to that email, asking for an explanation, with no response to date.
Discovery Health
Discovery Health's reply09 May 2022, 15:28
Official
Dear Jessica G We contacted you to discuss your query. Regards Discovery Health Servicing Team