Chronic approval has yet to be approved and its over a month. The supposed turnaround time is supposed to be 2-3 days.

<p>I have been trying to get medication authorised on Chronic for over four weeks now, and related payments back dated. The turnaround time is supposed to be 2 to 3 days. I spoke to a lady Anika at the end of June, she politely said she would get back to me within three days. She has never come back to me. One thing to be polite, but being competent is more important in my opinion.<br />I then called back and was told that Anika was unavailable and therefore another gentleman Wernon assisted me. Likewise, he was not able to resolve it telephonically and stated he would get back to me the same day. I have not heard back from him in over a week.<br />I believe these two employees are completely *********** and put Discovery in a poor light, probably rightly so, as all my exposure to Discovery staff at their call centres has been an unpleasant experience. The staff don’t know what’s going on, put me on hold for ages, and each time I call I can’t speak to the employees who I have previously spoken to and therefore I have to re-explain myself each time I call.</p>