Chronic approval finally corrected, but backdated claims ignored for weeks

I am extremely disappointed with the way Discovery has handled my Chronic Illness Benefit matter. After weeks of disputes and follow-ups, Discovery eventually corrected my Chronic Illness Benefit approval. However, my backdated claims are still unresolved, and the service I have received since then has been extremely poor. My original chronic application was submitted by my doctor on 6 May 2026. The application was initially declined because of a pre-existing condition waiting period. This was the reason communicated to me at the time — I was not told that blood/pathology results were missing. During the dispute process, Discovery later requested my blood results, and I submitted them the same day. Discovery is now saying that they can only backdate my chronic benefit to 12 June 2026, because that is when they received the blood results. My concern is simple: if I had been told on 6 May that these results were required before my application could be assessed, I would have provided them immediately. Instead, my application was rejected for a completely different reason, and I spent weeks disputing that decision before the additional information was requested. I also have medication and consultation costs that I paid myself during this period, which I am asking Discovery to review and reprocess. My last update on HelloPeter was posted on 13 August, and I have still received no proper feedback. The consultant dealing with my claims was supposed to call me back with an update, and I have even contacted Discovery's offices again requesting that she contact me. Still nothing. So once again, I am left chasing Discovery for answers. It has now been months since my original application on 6 May, and even after the chronic approval was finally corrected, I am still waiting for Discovery to properly deal with the financial impact of their handling of the matter. This is unacceptable customer service. I am asking Discovery to stop giving me generic acknowledgements and actually review my case, the full timeline, and my backdated claims, and provide me with a clear answer on what will be reimbursed and why. I have been patient for long enough. I simply want this matter properly resolved.