MR
Mark R

1 reviews | Active since Jul 2016

02 Dec 2016, 12:43

Charged twice for Medical aid. Now have to wait 5 - 7 Days to be refunded.

<p>I have recently been put on Discovery medical aid this month by my employer. I was debited the ammount off my salary aswell. When I called them it said it would take 5 - 7 working days to refund me. This is not acceptable. It was a subtantial ammount of money which I am unable to operate. This is absolutly pathetic. Sort this out NOW!!!!</p> <p> </p> <p>My membership number is : ********** 10</p> <p>Referance number is : ********** 568</p>

0
Replies (3)
Discovery Health
Discovery Health's reply02 Dec 2016, 12:48
Official

Dear Mark-Redelinghuys123

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

MR
Mark R's update03 Dec 2016, 08:12
Reviewer Update

Still no call from anybody. Fantasy customer care. Makes me want to reconsider my medical scheme for next year.

Discovery Health
Discovery Health's reply05 Dec 2016, 12:48
Official

Dear Mark-Redelinghuys123

We have contacted you with a resolution to your issues.

Regards
Heelan