Changing BANKING details is like PULLING TEETH

If Discovery Health put half as much effort into making their administration simple as they do into making it unnecessarily complicated, changing banking details might actually be possible without losing the will to live.

Something that should be a straightforward update has somehow turned into an obstacle course of forms, authorisation letters, supporting documents and endless hoops to jump through. We are literally trying to give you the correct banking details so that you can take payment, you would think we were applying for security clearance.

For a company of Discovery Health’s size, the process is unbelievably cumbersome, frustrating and outdated. Customers should not have to fight their way through layers of red tape just to perform a basic administrative change.

Medical aid is expensive enough. The least you could offer in return is an efficient, user-friendly administration process.

Absolutely exhausting. Discovery Health, please do better.