1 reviews | Active since Jun 2017

29 Jun 2017, 10:45

changes to plan left me without insulin for 2 days going on 3

<p>im a diabetic chronic covered patient with discovery , for the past year ive had no issue what so ever collecting my insulin at my nearest clicks pharmacy..... that is until the 28th of June 2017, when i was told that changes had been made , which i was unaware of , that if i were to use Clicks pharmacy again i would need to make payments every single time i collect my perscription.</p> <p> </p> <p>i called discovery and after 4-5 transfers i was told to contact the CDE , which i did and was then told i am not even registerred to get my insulin with them, and that i must fill out a form and select a doctore under their network and then once ive been approved (lordknows how long that'll take) then i will have to go and see that doctor to get my insulin/script to get my insulin...</p> <p> </p> <p>now i was told ill only get approved by the 1st of july if it is hurried , which will stretch my days without a single dose of insulin to 4 whole days , alreadymy mucscles are starting to stiffen and working without my meds is simply near dam impossible , and if i do not work this in turn affects my salary , not even considering the implications on my own health.</p> <p> </p> <p>all of this trouble to simply collect my medicine , but every single month without fail the debit order is there and you have your money and yet this is the services i get , this is how you make changes without a single email or phonecall to inform the affected person/s ..............HORRIBLE!!!!!!!!!!!!!!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply29 Jun 2017, 12:11
Official

Dear Brandon-hutchinson

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 Jun 2017, 14:16
Official

Dear brandon-hutchinson

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team