LW
Louis W

1 reviews | Active since May 2010

04 Oct 2021, 20:08

Changed they day to day fund process!

So Discovery Health changed the day to day benefit process (can't recall being notified of this). You can't just go and see your GP even if they are on the GP network list. Nope, you need to schedule a virtual appointment via the doctor app or go to a clinic first. If you don't do this they refuse to pay out of the day to day fund. Why even have a GP network list in the first place, serves no purpose anymore. Just stay away from Discovery in general.

0
Replies (2)
Discovery Health
Discovery Health's reply05 Oct 2021, 07:30
Official
Dear Louis V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Oct 2021, 11:49
Official
Dear Louis V

We have contacted you regarding your query. 
   Regards Discovery Health Servicing Team