Changed Plan Electronically and nothing happened Ref***#- -MailRef#***#

<p>We are getting desperate. In Nov 2016 we app**** online to change our plan to Classic Comprehensive. We got no errors so we thought it went through. Only to find that come 1 Jan 2017 our plan has not changed. Discovery don't have record of it either and we definitely did it. Something must have gone wrong on their website. Now we are in a pickle because I need my meds and still have to apply for Chronic and can't. Please ask Management to change our plan asap. We did nothing wrong. The online submission apparently never worked. My husband is the main member and he has given Discovery permission for me to sort this 3x. We need this sorted urgently because I need my anti depressants on chronic and my BP Meds to - please help. Medical Aid number ********** 40 - refs ********** 850#- -MailRef# ********** 799#-</p>