Change OTP Settings and email updates to policy nightmare

It has been more than 1 calendar month and a simple task is still not done to resolve a customer and fee paying clients problem. This is such Poor Customer Satisfaction and shows Absolutely no Commitment to resolving the problem. Do not make statements in your auto response that are blatant lies. I provided you with my email adress - send to every email including vitality and still no fix. WHAT EXACTLY / WHO EXACTLY IS *********** ON THE HELP DESK OR IT SUPPORT DESK? This proves that Discovery DO NOT CARE.

Good day Discovery HOW *********** MEDICAL AID CAN BE. After emailing the Vitality support and Instructing them to change my OTP to my gmail account provided, still I can not use this OTP to change my details. This is simple riddiculous and now really evident that discovery health does not Care about customer support or customer satisfaction to fix a simple problem. I have asked for sometone to call me me on my cell at a reasonble hour on my mobile - nothing to date. I have emailed numerous times to instruct with the email to use - nothing to date. I will be cancelling all my discovery policies as Customer Retention is not required when i do not get sufficient customer support. I will be getting quotes from Discovery direct competition - Momentum Health. and will close all my existing policies as soon as i get these quotes. DISCOVERY SERVICE IS POOR AND UNSATISFACTORY AND PLANE STUPID TO DATE.

Finally today 13/03/18 - after waiting for more than is reasonable for this to be resolved, Vaughn contacted me on my mobile. He quickly sorted out the OTP issues and waited on the line for me to verify that the changes implemented work. I will still however pursue alternative schemes to verify if I am getting my monies worth. Thank you Vaughn