Change of principles without informing clients

Utterly disgusted by Discovery Health. my mum has always been on the 0 income bracket, my siblings and I ensure she has funds to pay her bills and by food. we have submitted these consistently on the income verification forms from year to year and this year they decided to change it to kids support constituting income and her premium has tripled. there was no notification to clients on this change, it just appears after filled out income verification. the call centre are a bunch of idiots who cannot understand what I was explaining to them, they changed their principles without informing clients. he assumes the fact that he has told us in advance of the new premium is sufficient.<br>