Change of plan

<p>At the end of August my husband was no longer employed. We contacted Discovery to change plans from classic comp to keycare plus. My husband spoke to them and gave all the necessary authorisations.</p> <p> </p> <p>They emailed all the documents which we duely completed and sent straight back. To date nothing has been done and we are currently sitting without medical cover. I have made in excess of 10 calls and no one seems to be able to sort this out. As a matter of fact on Friday I spoke to a young lady you told me that she should not actualy be speaking to me and was doing me a favour.</p> <p> </p> <p>I am desperate as I am getting nowhere. All we want it to change our plan and this is proving to be to difficult for Discovery to handle either that or they really dont care. We have been members for 10+ and this seems to mean nothing.</p> <p> </p> <p>I would like to warn others against signing up with Discovery as they are eager to get your business but the service that follows is almost none existant.</p> <p> </p> <p>Sincerely</p> <p>Shelley-Ann Van Niekerk</p>