JM
Joubert M
1 reviews | Active since Mar 2009
07 Sept 2015, 11:24
Change of debit order
On the 14 Aug 2015 I send an email regarding the change of my debit order and my new bank details. I noticed that my medical aid did not go off and on the 4 Sep 2015 I send an second mail regarding this on both mails I did receive a mail back that you have received the communication. Today I receive a SMS that my medical cover is suspended without any contact from anyone in Discovery Health, yes I did try to phone but after picking the option the phone just go dead. Please re-instate my cover with immediate affect otherwise I will take out cover with another provider and will cancel all my policies with Discovery.
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Discovery Health's replyOfficial
08 Sept 2015, 14:44Hello joubert,
Thank you for your comment.
We confirmed that you have been contacted and your query has been resolved. Due to confidentiality reasons we are unable to action any changes to your membership if the request is sent from an email address that is not registered on your medical aid. We have updated your debit order banking details as requested and confirmed that your medical aid has been reinstated.
We're sorry for any inconvenience that this might have caused.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your query has been resolved. Due to confidentiality reasons we are unable to action any changes to your membership if the request is sent from an email address that is not registered on your medical aid. We have updated your debit order banking details as requested and confirmed that your medical aid has been reinstated.
We're sorry for any inconvenience that this might have caused.
Regards
Annelize
Discovery Health's reply08 Sept 2015, 14:44
Official
Hello joubert,
Thank you for your comment.
We confirmed that you have been contacted and your query has been resolved. Due to confidentiality reasons we are unable to action any changes to your membership if the request is sent from an email address that is not registered on your medical aid. We have updated your debit order banking details as requested and confirmed that your medical aid has been reinstated.
We're sorry for any inconvenience that this might have caused.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your query has been resolved. Due to confidentiality reasons we are unable to action any changes to your membership if the request is sent from an email address that is not registered on your medical aid. We have updated your debit order banking details as requested and confirmed that your medical aid has been reinstated.
We're sorry for any inconvenience that this might have caused.
Regards
Annelize