Change Medical Plan

<p>I took a medical aid with Discovery and I was assisted by Sihle Gwezela who advised me to take the Classic Smart Medical Aid and now there are restrictions that this comes with which I then called in to try and change to a plan that will not restrict me like it did today where my son had to go and see a specialist, but he can't so I asked to upgrade which I was told I can by a lady who quoted ref ********** 013 who then referred me to another chicky lady who told that I can't upgrade but can down grade but I dont want to downgrade but rather upgrade.Can someone please help me so that this can be looked in to as I am not willing to pay for something that will be of no use to me and my family when I need to use it. Medical Aids are taken so that we have a peace of mind and not a headache.</p>