Change in Medical Aid Plan.............Pathetic service

I called to sign up for medical aid with discovery and confirmed that my wife was already on medical and wanted to upgrade to the plan I was taking. The new business agent confirmed that there will be no exclusion or waiting period even though she is pregnant as she has been 2 years on the medical aid but confirmed that we need to contact customer service. This call took place at 13:29 07/01/2021. I called the customer service dept on my wifes behalf and the agent muted me and cut the call while I was explaining what new business dept had confirmed. Pathetic.