Caution : DISCOVERY MEDICAL AID AND DISCOVERY CARD A WASTE OF TIME

Discovery has failed to pay claims made and cannot explain the reasons for rejecting claims aligned to their cover. They use codes that members cannot find explanations of and provide comments that lack information and substance. In an emergency situation with an infant at the hospital, they have refused to pay for CT scans as well as medicine in full and also have failed to refund consultation amounts paid in cash by myself as the main member. Despite the fact that authorisation for radiology is not required in emergency situations, kids have a casualty cover, there is more than enough funds in the medical savings account and they charge me a premium every month - I am still left forking out most of the money yet I pay monthly for medical aid. So where is the benefit. I also get asked to complete special payments forms for medicine to be paid from my medical savings account! This is just ridiculous and inconvenient in a day and age where you expect to be paid a premium and then you leave clients scrambling around with forms to get their medical bills paid up. Honestly , medical aid such as Discovery has become complacent, inconsiderate and lack customer focus. Perhaps Discovery should focus on one thing and do it well instead of trying to sell medical aid, insurance, credit and now banking and start failing at all. I also just now cancelled a Discovery Card after they failed to deliver a new card and was busy charging me fees for a facility, I enjoyed no benefit of. Quite evidently, both their products have left me annoyed and worse dissatisfied.