aM
angel M

1 reviews | Active since Feb 2014

02 Dec 2024, 11:13

CASHBACK (MILES) ALLOCATION, I WANT MY MILES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ON CASHBACK (MILES) ALLOCATION, I WANT MY MILES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Why is Vitality such a ******* marha? My spend for October 2024 for Health products (Vitality health and Vitality money) are still not allocated even today. This was supposed to be allocated November 15 as per your stupid rules. I have been logging calls and escalations and i keep being told they are waiting for the partner (Clicks) to respond. They asked me to send an invoice, i did and still today i am not receiving my cashback. I paid a monthly fee for vitality and i expect my cash back to be paid back to me, what is so difficult for you to allocate my cash back. Now i am even seen my life cover debit order miles for November 2024 is still not allocated even today. JUST ALLOCATE MY CASHBACK AND STOP GIVING ME THE RUN AROUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (4)
Discovery Health
Discovery Health's reply02 Dec 2024, 12:53
Official
Dear angel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Dec 2024, 13:55
Official
Dear angel

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team

aM
angel M's update09 Dec 2024, 15:54
Reviewer Update
YOU PEOPLE ARE SUCH ****S, WHY ARE YOU ACTING AS IF YOU ARE GIVING THESZE CASHBACK MILES FOR FREE. TODAY I RECEIVED MY ALLOCATIONS AND YOU STILL HAVE NOT GIVEN ME MY CLICKS CASH BACK FOR OCTOBER. THE LETTER THAT YOU SENT TO ME SAID YOU WILL GIVE THE ALLOCATION WHEN YOU DO ALL ALLOCATIONS FOR NOVEMBER IN DECEMBER. SEND ME MY MILES, DO A MANUAL ALLOCATION OF MY MILES AND STOP THIS ******S BEHAVIOUS YOU ARE DOING BECAUSE IF I WAS A WHITE PERSON, I AM SURE YOU WOULD HAVE SEND ME MY MILES BY NOW
Discovery Health
Discovery Health's reply17 Dec 2024, 14:33
Official
Dear angel

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team