ID
Ingrid D
1 reviews | Active since Jul 2011
12 Apr 2024, 16:05
Case management disappointing!!!
Disappointing!!! I phoned to update chronic life threatening medication!! The consultant had me on hold whilst speaking to case manager Tercia. Zero compassion and robotic response of 2-3 working days turnaround CONSIDERING that it I Friday. Surely each case or request is different and so are the circumstances pertaining to medication!! For a company that administers so many schemes I found the lacking of compassion as appalling.
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Replies (2)
Discovery Health's replyOfficial
15 Apr 2024, 07:15Dear Ingrid D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply15 Apr 2024, 07:15
Official
Dear Ingrid D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Apr 2024, 11:48Dear Ingrid D
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply15 Apr 2024, 11:48
Official
Dear Ingrid D
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team