Can't get to upgrade.

I spend a lot of time in the server waiting for a consultant and then when I finally get one then its the wrong department. From switchboard to consultants are all lacking. Over R400 in airtime trying to resolve my issue of upgrading my plan and still I'm left with calling yet another department and its a week later. Would someone of Discovery please be so kind as to get a consultant to call me. If not then tell me to cancel and go some place else.