Cant find a specialist to specialist form

This medical aid does not even deserve a star. I have been struggling for 2 hours to find a specialist to specialist referral form. My dad needs to go into hospital for a heart related check up and because wilgers hospital is not on the keycare network, the doctor phoned another doctor to do the procedure that is under the keycare network.

When i phoned to get the pre-auth for the hospital procedure, i am told that because its not a different doctor, i have to get a specialist to specialist form completed which is nowhere to be found on the useless website.

And the cherry on the cake, it will take a whopping 3-5 working days to get that sorted out and then only can i phone to get the pre-auth. Today is Thursday, there is no chance in hell that i will ever be able to get this done before monday 5 December.

After this nightmare i will without a doubt start looking at different medical aids for my parents coz clearly discovery does not care about their patients or their health. All they want is the money every month and ****** the rest.