Cant even send a letter, how unprofessional is Discovery Health. They don't care about their clients.

<p>More than a 3 weeks ago I phoned added my parents as dependents to my medical aid. I submitted all the documents required. After days and days of waiting for an offer letter I phoned Discovery, they said I must complete an affidavit form and send it back to them. Once again thanks to the great service at Discovery I had to phone again to get the letter sent to me. I completed it on the same day and sent it back. Guess what...I had to phone 4 more times to ask them to send me the new and updated offer letter. Even Discovery’s complaints department phoned me, I sent them the documents and now I'm still just waiting to get a new offer letter. </p> <p> </p> <p>How unprofessional can a company be that their clients must constantly phone and mail them and still not even get a simple task done. I think I will take my business elsewhere seeing that Discovery does not care about their clients</p>