Can't even get the basics right!!

I joined Discovery on my Spouse's medical plan as a dependent starting the 1st of January 2019. Since then, we have emailed, we have phoned, we have messaged them on Facebook and after all that, 3 months and 12 days later we STILL DO NOT HAVE OUR MEDICAL CARDS!! The incompetence to perform such a basic task is beyond baffling to me, and I DREAD the day I actually need Discovery to take care of my medical bills when they can't even figure out how to post a card! But let me be very clear- if I should end up in a state hospital because I am unconscious and unable to TELL the medics that I have medical aid, and they can't find a card in my wallet- the liability for Discovery will be a lot more than just a negative review on Hello Peter. I went to Makro the other day and got a card with my name printed on it within 5 minutes. What's your excuse?????