Can't access Medical Aid claims history....for a week now. ***

Item: Discovery Health
Rating: 1
Author: Roger J

NOTE: NO PHONE CALLS PLEASE -COMMUNICATION VIA EMAIL ONLY. I HAVE LOST MY SENSE OF HEARING AND CANNOT CONDUCT TELE,PHONE CONVERSATIONS (WHICH YOU RECORDS AND RECENT CLAIMS HISTORY WILL SHOW - AT LEAST FOR YOU BUT NOT FOR ME OVER THE LAST WEEK AND COUNTING)

Since Thursday 13th, I have been getting this response when trying to access my claims history in your web site: "Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect." I think that after a week, the "excellent' in the above about your service is no longer applicable When can I expect restoration? TIA

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

21 Nov 2025, 06:22

Dear Roger J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply21 Nov 2025, 06:22

Official

Dear Roger J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Roger J's updateReviewer Update

19 Jan 2026, 09:19

I have been able to draw a claims history in the web site this morning.. A surprise after exchanges on the matter since November and your having imp**** that the problem was at my end. I have done nothing in the interim to resolve on my side so I wonder if your ICT people quietly implemented a fix? (Consider that a rhetorical question)

Roger J's update19 Jan 2026, 09:19

Reviewer Update

Discovery Health's replyOfficial

17 Feb 2026, 09:39

Dear Roger J

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply17 Feb 2026, 09:39

Official

Dear Roger J

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team