CANNOT RECIEVE BENEFITS DUE TO THEIR MISTAKE!

I was asked to pay an amount of R5785 for the month of Dec-21 & Jan-22. I paid and even shared the proof of payment with Discovery. I was told, on the Friday of 4th of March 2022, that6 everything was all good and everything was sorted and I was good to go. All of a sudden, when I need to get my glasses tmrw, I am receiving a message saying I cannot get any benefits due to an unpaid account. I really believed in this company, but after this treatment, I am really disappointed. Especially when you now really need a service.