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RI
Razia I

1 reviews | Active since Mar 2015

17 Nov 2016, 11:53

Cannot Read

<p>I emailed a request for my dads' membership card to be posted with his membership number in the subject line as well as in the content of the letter. I get a reply back with my membership number, and my card being posted. I send another email, stating that I have requested for my dads' card and not my card that needs to be posted, to which I have not yet received a reply. </p>

0
Replies (4)
Discovery Health
Discovery Health's reply18 Nov 2016, 07:39
Official

Dear Mystery123

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply18 Nov 2016, 07:47
Official

Dear Mystery123

We can confirm that we have resolved this matter. We have sent you feedback by email.

Regards
Discovery Health Servicing Team

Best regards,

RI
Razia I's update18 Nov 2016, 14:13
Reviewer Update

Your email reply was not good enough. Unbelievable, I receive 3 emails, two emails says my cards will be posted, and the last one by Shana Singh telling me I dont have authority to act on this account. I sent an email on the 1 July 2016, Ref: ********** 086, I interacted on this account. I also did telephonic contact and it was recorded that I act on this account, and now you tell me that I dont have authority to act on this account. NOT YET RESOLVED, NOT YET RESOVLED, NOT YET RESOVLED.

Discovery Health
Discovery Health's reply21 Nov 2016, 10:15
Official

Dear Mystery123

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team

Best regards,