Cannot get through to discovery health for authorisation

Item: Discovery Health
Rating: 3
Author: Anon R

Need to get authorisation for a procedure on Friday 10 Jan 2025, cannot do it on the app or online, I called in December and was told I should call in January. tried calling since this morning, cannot get through on your call line,goes through the menu options, once selected,I have been on hold for almost 30 minutes each time. Please assist asap. Thank you

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

07 Jan 2025, 07:17

Dear Anon R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply07 Jan 2025, 07:17

Official

Dear Anon R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Jan 2025, 16:02

Dear Anon R

Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team

Discovery Health's reply07 Jan 2025, 16:02

Official

Dear Anon R

Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team

Anon R's updateReviewer Update

08 Jan 2025, 10:09

Thank you so much to Chane Jonathan from discovery health for attending to my query, and for getting in contact with me even though I was unavailable yesterday,she corresponded through email and then called me this morning to ensure I was assisted in getting the authorisation number I required. You are appreciated!!!

Anon R's update08 Jan 2025, 10:09

Reviewer Update

Discovery Health's replyOfficial

09 Jan 2025, 07:42

Dear Anon R

Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team

Discovery Health's reply09 Jan 2025, 07:42

Official

Dear Anon R

Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team