Cannot get an answer on what scheme covers

I have tried to confirm if the medication I purchased on discharge at the hospital is covered under my plan and also if the orthotics related to my operation is covered but I just cannot get an answer from Discovery. Several emails and a two or three follow up calls to the contact center, but still no feedback. The issue was escalated within their claims team but no one can seem to give me final feedback.<br> <br> These are some of the references numbers from my interactions with the contact centre, last track of which one is the the most recent. It has been more than 6 weeks now.<br> <br> ***<br> ***<br> ***