Cannot Get a Hold of Billing

Item: Discovery Health
Rating: 1

I have a query regarding my Vitality debit order. I have phoned numerous times, only to be transferred every time and not getting through. You clearly have the incorrect debit order details as my debit order for Vitality has not gone off for 2 months. I need this resolved urgently.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

30 Nov 2022, 12:33

Dear Cara P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply30 Nov 2022, 12:33

Official

Dear Cara P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

01 Dec 2022, 14:22

Dear Cara P

We have been in contact with you to discuss your concerns.
Regards Discovery Health Servicing Team

Discovery Health's reply01 Dec 2022, 14:22

Official

Dear Cara P

We have been in contact with you to discuss your concerns.
Regards Discovery Health Servicing Team

's updateReviewer Update

05 Dec 2022, 10:57

The debit order has still not gone off and my benefits are now suspended. Please contact me so that I can cancel Vitality with immediate effect.

's update05 Dec 2022, 10:57

Reviewer Update

The debit order has still not gone off and my benefits are now suspended. Please contact me so that I can cancel Vitality with immediate effect.

Discovery Health's replyOfficial

07 Dec 2022, 16:26

Dear Cara P

We have been in contact with you to discuss your concerns.
Regards Discovery Health Servicing Team

Discovery Health's reply07 Dec 2022, 16:26

Official

Dear Cara P

We have been in contact with you to discuss your concerns.
Regards Discovery Health Servicing Team