JK
Jacky K
1 reviews | Active since Oct 2015
02 Jul 2021, 10:06
Cannot contact Accounts Department: Wrong Debit on my account
I've been trying to get hold of Discovery with no success. Tried to phone, but there is no choice to press for accounts issue. I have send an email...no success. I have even send a message to the Facebook Messenger.
I've been debited over R3900 and it is suppose to be R2000 something. The problem is that I have other debit orders that cannot go through now and will need to pay penalties for those that do go through and there is no funds.
I just need someone from Discovery to contact me and get this sorted...FAST...as I cannot pay for mistakes Discovery is making.
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Replies (2)
Discovery Health's replyOfficial
02 Jul 2021, 10:48Dear Jacky D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jul 2021, 10:48
Official
Dear Jacky D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
JK
Jacky K's updateReviewer Update
04 Jul 2021, 18:50This is no longer a concern but THEFT. All of a sudden a receiveid a letter where you say I need to confirm my income and that the R3900 was because I did not confirm my income and I am.charged with the maximum premium. I DID NOT agree for Discovery to take anything more than the agreed premium. I need the difference to be refunded and want to cancel my membership with Discovery as I have now lost my trust.
JK
Jacky K's update04 Jul 2021, 18:50
Reviewer Update
This is no longer a concern but THEFT. All of a sudden a receiveid a letter where you say I need to confirm my income and that the R3900 was because I did not confirm my income and I am.charged with the maximum premium. I DID NOT agree for Discovery to take anything more than the agreed premium. I need the difference to be refunded and want to cancel my membership with Discovery as I have now lost my trust.