Cannot be trusted, ********* business practice! Reversed authorisation and payments on claims, thousands of rands of unpaid medical bills

After more than 16 years of being a Discovery Health member and consistently paying my medical aid contributions, I placed my trust in Discovery Health to provide the cover and support for which I was paying. That trust has now been fundamentally and irreparably broken. I had authorisation for my stay period in hospital after a month later when claims were processed discovery rejected the claims and reversed the stay dates and the claim payments that were processed due to not being satisfied with the outcome of the tests! I have proof of dates approved, tried to email case manager many times and kept getting one line rejection original protocol for headache procedure applies or they not happy that the outcome of the test was normal. So are they wishing illnesses on people? I re**** on the authorisation and trusted discovery. I urge everyone to please find a more trustworthy medical aid I have spoken to others with the same experience of claims getting rejected after authorisation given. This has caused me significant financial strain and has also had a serious impact on my emotional and mental well-being. I now sit with thousands of rands of unpaid medical bills.