1 reviews | Active since Aug 2016

25 Aug 2016, 15:35

Cancelled Membership

<p>Hi,</p> <p> </p> <p>Today I recieved an email saying that "instruction" was given to terminate my membership.</p> <p> </p> <p>This is NOT correct! Earlier this week I filled a change of bank details form and sent it to you (ref ********** 734)!</p> <p>You confirmed that you had received it and that all was well.</p> <p>I did not indicate in any way shape or form that I intended to withdraw my membership. I changed employers and requested that subscriptions be debited from my personal account.</p> <p>I really don't understand how you can terminate my membership without even bothering to check with me.</p> <p>Please confirm and get back to me asap! I really am not impressed by this nonsense!</p> <p>Patrick</p> <p>Membership No ********** 81</p>

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Replies (2)
Discovery Health
Discovery Health's reply26 Aug 2016, 05:40
Official

Dear patrick-zengeni-ii

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Aug 2016, 14:17
Official

Dear patrick-zengeni-ii

We have contacted you with a resolution to your issues. Please check your email.

Regards
Cornelius